Refund eligibility

Cash refunds apply when a teacher misses a class without make-up, the system fails, or you're billed incorrectly.

Students are entitled to a cash refund if:

A teacher missed a class and did not make up for it,
The Tanzeel system had issues, the classroom application wasn't working, and no alternative was made available, or
The system billed an incorrect amount.

How to request one

Create a support ticket and indicate that you'd like a refund. Our support team will verify the request and take immediate action. Cash refunds are made to the corresponding credit or debit card.

Note: By default the system issues credits toward future classes for common claims, but you always have the right to request the refund in cash instead. Cash refunds are not issued for reducing classes or cancelling after you've been charged for the month — those become automatic credits for future use.