ACCEPTABLE USE POLICY

Effective: October 1, 2020

Unless specifically defined in this section, capitalised terms are as defined in the Introduction to the Terms & Conditions.

We want to make sure that all of our Students and Teachers feel safe and comfortable while using our Services. We have drafted this Policy to ensure that people understand and follow the rules when participating in our online community and otherwise whilst using our Services.

We may remove or edit inappropriate content or activity identified by or reported to us or suspend, disable, or terminate a Student’s access to all or part of the Services.

You are prohibited from using our Services to share content that:

• Contains illegal content or promotes illegal activities with the intent to commit such activities. Please keep in mind that Students who are as young as 4 use our Services, and we do not allow content that is inappropriate for these younger Students.
• Contains credible threats or organizes acts of real-world violence. We don’t allow content that creates a genuine risk of physical injury or property damage, credibly threatens people or public safety, or organizes or encourages harm.
• Harrasses others.
• Violates intellectual property, privacy, or other rights. Do not share content that you do not have the right to share, claim content that you did not create as your own, or otherwise infringe or misappropriate someone else’s intellectual property or other rights. Always attribute materials used or quoted by you to the original copyright owner.
• Spams others. Do not share irrelevant or inappropriate advertising, promotional, or solicitation content.

You also aren’t allowed to:

• Do anything that violates local, state, national, or international law or breaches any of your contractual obligations or fiduciary duties.
• Share your password, let anyone access your account, or do anything that might put your account at risk.
• Attempt to access any other Student’s account.
• Reproduce, transfer, sell, resell, or otherwise misuse any content from our Services, unless specifically authorized to do so.
• Access, tamper with, or use non-public areas of our systems, unless specifically authorized to do so.
• Break or circumvent our authentication or security measures or otherwise test the vulnerability of our systems or networks, unless specifically authorized to do so.
• Try to reverse engineer any portion of our Services.
• Try to interfere with any user, host, or network, for example by sending a virus, overloading, spamming, or mail-bombing.
• Use our Services to distribute malware.
• Use our Services or any functionality of the Site for anything other than for completing online courses or for pedagogical purposes.
• Impersonate or misrepresent your affiliation with any person or entity.
• Encourage or help anyone do any of the things on this list.

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FEE POLICY

Effective: October 1, 2020

Unless specifically defined in this section, capitalised terms are as defined in the Introduction to the Terms & Conditions.

PRELIMINARY

We aim to make fees:

• reasonable for the community
• representative of the operating costs of the Services
• adequate to properly compensate Teachers and staff based in Egypt
• be in line with industry standards/levels

set at a level that allows for the ongoing management, and growth of the organisation.FEE AMOUNTSFee amounts are as published on the Site from time to time.We reserve the right to adjust Fees at any time should it be necessary for the ongoing sustainability of the Services that we provide.PAYMENTUpon enrolment the Student will be required to set up a payment subscription by providing their credit card details.Payment subscriptions are set-up and processed using the Stripe platform. We do not retain Student credit card information. The data is stored in Stripe’s secure and encrypted server. Learn more about Stripe’s security: https://stripe.com/docs/security/stripePayment for the month will be charged automatically to the nominated credit card at the start of each calendar month. The charge for the first month’s classes will be on a pro-rata basis depending on the date of enrolment and thereafter the monthly subscription amount will be charged.

REFUNDS & CREDITS

The Learning Zone operates on a refunds and credits basis. Depending on the circumstance, a refund, credit or both may apply.

Students can make a claim for a refund or credit by raising a support ticket on the Learning Zone. The claim will be assessed against the applicable policies and processed if appropriate.

The conditions applicable to each scenario are as follows:

• Reduction in the number of classes taken or withdrawal: a credit will be available for one year on the Student account for any excess classes already paid for. No refund will be applicable. The credit will be applied automatically by the system and the Student will not be required to raise a support ticket.
• Failure to deliver class: In the event we are not able to deliver a class at the scheduled time, we will first attempt to reschedule the class with the Student. If this is not possible the Student will be entitled to a credit towards future classes or a refund as the Student’s election. A claim for a credit or refund needs to be made by the Student by raising a support ticket on the Learning Zone.
• Ramadan: a credit towards future classes will be applied upon request. The claim for the credit needs to be made within one month of Ramadan ending. A claim for a credit needs to be made by the Student by raising a support ticket on the Learning Zone.
• Student Non-Attendance: No credits or refunds will be applicable where a Student does not attend a class/es and the reason for the non-attendance is not caused by usl.

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OPERATIONS POLICY

Effective: October 1, 2020

Unless specifically defined in this section, capitalised terms are as defined in the Introduction to the Terms & Conditions.

Communication

Students should only speak to Teachers about matters relating to the material they are studying. All other queries, including those relating to the administration of classes, IT issues and concerns with the learning experience should be directed to us by raising a support ticket via the Learning Zone.

Parental Involvement

Active parental involvement in child’s learning is encouraged as this leads to the best learning outcomes for the child. Parental involvement includes but should not be limited to, monitoring the child’s revision and practice on non-class days and actively engaging with the Teacher about their child’s progress.

If a child’s attentiveness in class is found to be an issue and the Teacher advises that parental supervision of a child during class is required, such supervision becomes mandatory.

Scheduling

Students will be required to choose their class times as part of the enrolment process. Thereafter if the Student wishes to change a scheduled class time, the Student will be able to do so through the student dashboard on the Learning Zone. Any alterations to a scheduled time shall be subject to availability.

In scheduling classes, the student will be entitled to schedule a maximum of one class per day and five classes per week. All classes will be required to be scheduled with the same teacher.

Teacher’s Prayer

A Teacher’s prayer time will vary over the course of the year. If a class falls within the time for prayer, the Teacher will discuss this with the Student and make appropriate arrangements. Generally this may involve starting a class, pausing for prayer and then reconvening. We have allocated 1 hour to each class, even though the teaching time is between 45 – 50 mins in order to accommodate for things such as prayer.

Replacement Classes

In the event that a Student is not able to attend class at their scheduled time due to:

• the teacher being absent; or
• a technical issue that is our fault,

a replacement class will be offered to the Student. The replacement classes are most likely to be at the Student’s scheduled class time on one of the otherwise designated non-teaching days (Friday or Saturday). However it may also be on a teaching day, subject to availability.

Students will receive an email confirming the date and time of the replacement class.

If it is not feasible to provide a replacement class or the student is not able to attend the replacement class time, the Student will be entitled to a credit towards future classes or a refund as the Student’s election. A claim for a credit or refund needs to be made by the Student by raising a support ticket on the Learning Zone.

No replacement classes will be offered if a Student is absent from class on their own volition.

Replacement Teachers

We will always do our best to ensure that a Student is always taught by the Teacher selected at the time of enrolment. However, from time to time, due to operational constraints or unforeseen circumstances we may need to appoint a replacement Teacher to take classes.

Ramadan & Eids

There will be no classes during Ramadan and for three days starting on the day of every Eid (ie, Eid-al-Fitr & Eid-al-Adha.) Precise dates for Ramadan and Eid Holiday will be notified as and when they are determined.

Fees will be deducted by the subscription payment gateway for the period covering the month of Ramadan. The collected fees will be considered a sadaqa towards the spread of the Qur’an in the month of the Qur’an as it will be put towards covering our ongoing monthly expenses and rewarding Teachers. However, Students may apply for a credit towards future classes no later than one month after the Ramadan for which the credit is claimed. A claim for a credit needs to be made by the Student by raising a support ticket on the Learning Zone.

Withdrawal

If a Student wishes to withdraw, the Student will need to do so through their student dashboard on the Learning Zone. Students will be asked to confirm withdrawal and once confirmed, the system will automatically cancel the monthly class subscription from the following month. A credit will be available for one year on the Student account for any excess classes already paid for.

As soon as a Student withdraws, the class time slot will be released and made immediately available to other Students.

Gifts to Teachers

If a Student wishes to give a gift to their teacher, they should notify the institute of this by raising a support ticket on the Learning Zone. Under no circumstances should they discuss the gift with their teacher. The decision on whether to facilitate the passing on of the gift to the teacher will be completely at the discretion of the Institute. This decision will be made based on the ease of facilitating the transaction, the type of gift and the impact that the giving of the gift may have on the other Teachers. Alternatively, Students may contribute funds to towards a central gift pool which will be used to reward Teachers as appropriate in the future.

Internet Connection

We recommend that Students have (at least) 0.5 Mbits/sec – which is 500 Kbits/sec – upstream bandwidth, and (at least) 1 Mbits/sec download bandwidth. The upstream bandwidth is the amount of bandwidth their computer has available to transmit data to the BigBlueButton server.

Recording Classes

Students are advised that classes may be recorded from time to time for quality control and Teacher development purposes.

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